SMARTWHEEL™
Aviation Safeguards provides wheelchair escort services to the aviation industry utilizing our proprietary SmartWheel™ software system to monitor, track and ensure optimal performance. SmartWheel™ enables immediate as well as scheduled wheelchair dispatching; provides functionality to monitor individual agent and team response/performance; and provides an activity log to ensure accurate billing.
Why SmartWheel™?
In today’s era of rising customer service expectations and costs, airlines are frequently called upon to account for performance and pricing. Our proprietary SmartWheel™ system provides aviation customers with a powerful tool for evaluating Aviation Safeguards’ overall cost and performance. SmartWheel™ is provided at no additional cost to customers seeking wheelchair escort services.
What does the software provide?
The software can be configured to provide a variety of reports including:
- Daily, weekly and monthly usage reports for an individual airline or consortium
- Daily, weekly and monthly run reports by individual wheelchair agent to verify productivity
- Peak times for wheelchair usage to assist with staffing requirements
- Average run time per agent per wheelchair run
- Documentation for billing
- Tracking of customer service and/or passenger issues
- Printed dispatch tickets for easy reading and verification
- A "Tracking Report" spreadsheet
SmartWheel™ Video
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